SHIPPING:
We ship orders every weekday from Monday through Saturday. For all the products in stock, if you order before 9am on one of those days, we’ll ship your order out the same day. Otherwise, your order will ship on the first upcoming dispatch day.
For pre-orders, since they are all exclusively hand-made. It takes 2-3 weeks to process & ship.
DELIVERY:
Since we operate out of a remote place in the mountains, it takes 7-8 days for standard delivery & 3-5 days for express delivery.
CANCELLATION POLICY:
You have an option to cancel an order when it is in packaging status, within 12 hours from placing the order. You can write to our customer support team on connect@karze.in or call us on 78676734246.In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.
EXCHANGE POLICY
We only exchange goods if they are defective, damaged or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us on connect@karze.in or call us on 78676734246 with sharing details & images of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 48-72 hours, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
In case of sizing issue, since they are limited edition handmade products, it is not feasible to provide an immediate exchange. Hence, all our products come with extra margins for you to easily facilitate alterations at your end itself. In case, you might still face an issue, please write to us on connect@karze.in or call us on 78676734246 and we will get back to you with the best possible solution.
RETURN & REFUND POLICY
At Karze, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:
Full refund or exchange of a product bought on our website is possible if
- The product is damaged or there have been some breakages during transport
- The product has an expiry of less than 3 months
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
Please allow up to 7-14 business days for your return to process.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, contact us on connect@karze.in or call us on 78676734246